Insights with Empathy.

The best insights aren’t just analytical. They’re human.

Jeff Kavanaugh studies how people and enterprises turn information into action – from AI and the future of work to the human skills that separate analysis from real insight. He leads the Infosys Knowledge Institute, has authored three books, and serves as advisor to the World Economic Forum.

In a world of AI and endless data, why do so few people — and organizations — generate insights that actually change anything? Jeff argues the answer isn’t more analysis. It’s more humanity.

Concepts

Books

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Video/Audio

Podcasts

May 03, 2021

Break Down Change Management into Small Steps

Business transformation has traditionally been associated with large, drawn-out initiatives. After the Great Recession, they became smaller, faster, and more focused, yet change management was still executed in a mostly sequential waterfall approach. The breaking point came in March 2020, when Covid-19 provided a global wakeup call that forced all companies to rethink their ability to change — and fast.

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November 27, 2019

How to Develop a Talent Pipeline for Your Digital Transformation

Companies in every industry are digitalizing their operations, and many are struggling to find the talent they need to do it. But not all. In a global survey of 1,000 business leaders, we set out to discover what companies that are good at staffing their digitalization projects do differently. We found that the fundamental distinction between companies that are good at filling their digital talent needs and those that struggle is not that they pay more for recruits, nor spend more to train them.

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